The ego is that which is in devolution, not the soul. The soul consists of the precious Essence of the Monad. Unfortunately the Essence, is trapped in the ego, through identification, and thus is being dragged down into hell. Divinity does not want to destroy the precious Essence, so this is why hell is created as a means of liberation for the trapped soul. But it is the ego which is disintegrated in hell, not the soul.
As to how exactly the Masters instruct the souls in hell, we do not know and quite frankly, are not eager to find out. But if you want to know how hell feels like for the soul, just look at your nightmares. And then it should become obvious, why the Masters help even the souls in the inferno. What is the most obvious choice for the soul? One thousand years in hell, or one thousand years plus one second? Every error, that the soul can avoid, every repentance that the soul can make, can prevent pain.